Ohana Pet Resort

Dog eye injury requiring emergency surgery and eye removal

“My 1 & 1/2 year old dog suffered an traumatic eye injury while at Ohana Pet Resort that ended in emergency, and removal of eye.”

Severe dog injury with significant blood, owner defensive about vet care

“My dog was badly injured and when I showed up, they weren't trying to get ahold of me, but instead immediately told me something had happened but that it wasn't an aggressive act or anyone's fault. The vet said it was one of the worst she'd seen.”

Overcrowded facility with inadequate staffing

“I counted 15 dogs in a 10x10 yard pen. Another 20+ dogs in an outside area about 20x200. More dogs 'out back' and 1 staff member in the largest yard.”

Dog injured due to being caged despite explicit warning not to cage

“We dropped her off I again warned the employees that our can not be put in a cage she will hurt herself, they laughed and said we don't cage we have suites. The nextday 8am island called you need to come down we can't get your dog out of her cage.”

Dog needed emergency surgery after boarding, owner refused responsibility

“When she was 4 months old her intestine turning on her due to eating foreign substances... I picked her up on the 20th she was very lethargic... she had to go through another surgery for here intestines twisting on themselves... $1300.00 later I asked if they would help with the bill! These people take no responsibility for their actions!”

Multiple reports of dogs fighting and getting injured

“they have had several dog fights several dogs coming down with kennel cough she claims they have alot staff employees maybe they do but they even get bite and injured.”

Staff on phones, not watching dogs, inadequate care

“you will end up in the same problem I was in with a sick dog and nobody to take responsibility for it except you. Unless you want to let your dog be subjected to minimum wage people watching them and not caring about the dog playing on their cell phones and not paying attention”

Pitbull discrimination policy(2 mentions)

“sorry we don't accept pitbulls. She did no assessment, but instead discriminated against my dog based on how his face looked.”

Poor communication/phone responsiveness(3 mentions)

“Left two messages 2 weeks ago, still no call back!”

Facility cleanliness issues (urine smell, dirty water)(3 mentions)

“When you walk by the yard it reeks of strong pee!”

Rude staff behavior(3 mentions)

“These people are pompous jerks.”

Overcrowding concerns(2 mentions)

“Please go there personally to view before leaving your pet. Overcrowded, understaffed conditions.”