Olde Towne Pet Resort

Dog injury during grooming - bloody paw, cut nails too short

“When we arrived to pick her up she was limping with a bloody paw with a cut. Further her nails were trimmed to far down. She is clearly in pain crying, licking, and panting.”

Dog not fed during boarding stay

“My dog was never fed during his 24-hour stay... they returned all four cans of food untouched.”

Pet death after boarding - severe intestinal infection from not eating

“Calypso was picked up from OTPR and almost immediately admitted into ICU... The demise of her death was caused by Calypso not eating food during her 4-day stay, which lead to extreme stress and anxiety.”

Dog ear injury during grooming - owner not notified

“The most concerning part of our recent stay was discovering, once we got home, that our dog had a deep, bloody gash on his ear from grooming. We were never notified.”

Staff member bitten after ignoring owner instructions about dog behavior

“Despite my explicit instructions not to do so, an employee had attempted to cut my dog's nails and had been nipped... he admitted that I would likely not have been told of the event at all had the employee not gone to a clinic.”

Long wait times at check-in/check-out(12 mentions)

“You will wait in the lobby for almost 30 minutes with over 10 other dogs.”

Expensive pricing / price increases(15 mentions)

“A little pricey but you can ensure your fur babies are being well taken care of.”

Communication during boarding - lack of updates(8 mentions)

“The resort does not provide regular updates or report cards, which left me worrying about how he was doing.”

Mandatory bath policy for multi-night stays(4 mentions)

“they REQUIRE a three night stay (more money) and then REQUIRE a bath (more money)... this is blatant robbery.”

Staff not following care instructions(6 mentions)

“I specifically told them that she needs to be on grass and for few days they took her out on cement.”

Quality decline after acquisition by larger group(2 mentions)

“Unfortunately, since OTPR was acquired by a larger group, the quality has declined significantly.”