Otterdale Kennels
929 Otterdale Rd, Midlothian, VA 23114
Overview
Otterdale Kennels is a dog and cat boarding facility located in Midlothian, Virginia offering overnight boarding at $29/night for dogs and $19/night for cats. They provide additional services including daily walks, one-on-one playtime, medication administration, grooming, and a loyalty program. Daycare services are currently not available but indicated as coming soon.
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Extras
What Reviews Say
15 reviews analyzedOtterdale Kennels presents a stark divide: most customers (11 of 15) praise the friendly staff and excellent dog care, with many being repeat customers who appreciate the accommodating service. However, 2 reviews describe a devastating lost dog incident where the owners allegedly lied about search efforts and failed to notify the owner for 4 days—resulting in no closure. Combined with reports of poor communication and a refused facility tour, these serious safety and transparency issues represent significant red flags despite the otherwise positive reputation.
People love
Staff shoutouts
Worth noting
Lost dog incident - dog not found
“YOU CANNOT TRUST THIS ESTABLISHMENT WITH YOUR PETS! Accidents do happen and hard as that might be, the owners at Otterdale lie when they lose your dog and you get no closure whatsoever.”
Delayed notification of lost dog (4 days)
“They lost my girl and didn't notify me for four days after they lost her.”
Suspected dishonesty about search efforts
“They lied about the people and places they contacted to find her.”
No follow-up after serious incident
“It's been 4 months and they haven't checked on us once to see if we found her.”
Refused facility tour
“I was told that I could not get a tour while I was there during normal business hours”
Lost dog / safety concerns(2 mentions)
“YOU CANNOT TRUST THIS ESTABLISHMENT WITH YOUR PETS!”
Poor communication / unreturned messages(2 mentions)
“An email went unanswered, a voice mail went unanswered”
Refused tour during visit
“I was told that I could not get a tour while I was there during normal business hours”
At a Glance
Pricing
Boarding
$29/night
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