Playful Pack
13711 Village Mill Dr, Midlothian, VA 23114
Overview
Playful Pack is a premier dog daycare and boarding facility located in Midlothian, VA at Village Mill shopping center. They offer cage-free, climate-controlled boarding and daycare with separate areas for different sizes and temperaments, daily enrichment activities, report cards, and webcam access. Pricing is $65-95/night for boarding and $30-35/day for additional dogs.
Amenities & Policies
Policies & Details
Hours & Billing
Care & Play
Extras
What Reviews Say
25 reviews analyzedPlayful Pack is highly regarded for its exceptional cleanliness, professional staff, and engaging amenities like live webcams and 'report cards' with photos. While the vast majority of clients are thrilled with the care and value, a specific incident involving the owner's communication and interpersonal conduct at pickup led to a pair of negative reviews. However, the owner's transparent and apologetic responses to these concerns demonstrate a high level of accountability and a commitment to operational improvements.
People love
Staff shoutouts
Worth noting
Communication failure regarding feeding and perceived dismissive behavior by ownership
“It was concerning that the onsite owner did not know if our dogs had eaten... we never received a follow-up, no text or call.”
Owner interaction(2 mentions)
“He shook my hand, directed all communication toward me, and avoided eye contact and conversation with her entirely.”
Top Rated
4.8 stars from 25+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 25 reviews.
At a Glance
Pricing
Boarding
$65–$95/night
Daycare
$30–$35/day
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