Pappy's Pet Lodge - N. Plano

Injury during daycare and dispute over medical follow-up

“My dog was recently injured by another dog during day care... Mallory refused to pay any follow-up appointment vet bills.”

Alleged verbal abuse by staff member

“Hearing a lady lose her mind like that just stopped me in my tracks... I assume she was yelling at a dog... she yelled back 'shut up!'”

Handing over the wrong dog at pickup

“they brought the wrong dog. Mom... check for the staples from her recent spaying, and um... that's not my dog.”

Lack of outdoor space(3 mentions)

“Wish they could have outdoor space too.”

Front desk attitude(3 mentions)

“The lady in front sometimes is very off-putting... the ladies up front and the vax shacks people could be a little less rude.”

Odor/Hygiene (Cat Boarding)

“When I picked my cat up... it STUNK! It smelt like the plague of 1,000 porter potties for cats.”