Pappy's Pet Lodge - S Plano

Medical emergency/Injury with limited video transparency

“She was diagnosed with intracranial hematoma... they are not consistent with how many days of video footage is available.”

Hygiene/Sanitation (Urine soaked bedding/dogs)

“I was given his bed back soaked in urine. When I got my dog he as well was covered in urine.”

Neglect of basic needs (Feeding/Watering)

“Requested wet food to be added... this was not done and he starved for 5 days.”

Strong urine odor upon pickup(6 mentions)

“The staff was rude and when I picked up my dog she smelled so strong of pee.”

Daycare management/Time-outs(3 mentions)

“I watched the cameras and saw the daycare workers sitting on their phones... my dog missing numerous times... told he kept being put in time-out.”

Disorganized records/Lost items(2 mentions)

“The person we spoke with had no record of our dogs ever being there... failed to keep track of the personal items.”