Paradise Kennels

Dog returned with unexplained injuries (bleeding paws, scabs, limping)

“When they picked up Bennett which is the dog with the paw issues he had scabs on his paws which he didn't have when I dropped him off. He had scabs on his paws which he didn't have when I dropped him off. He won't put pressure on his front left paw.”

Dog contracted parasites/illness at facility (hookworms, fleas)

“My dog was there for two weeks came home sick throwing up blood vet confirmed she has hookworms and contacted from other animals there.”

Dogs returned severely dehydrated/underweight

“After picking up my dog after just a WEEK in the kennel, he has lost SO much weight. I can see his bones very clearly he's so skinny.”

Inconsistent stories about pet care between staff and customers

“They told my brother and my dad a completely different story. They tell them that they noticed my dogs bleeding paws when they have him a bath.”

Dogs returned dirty/smelling of urine/feces(8 mentions)

“When I picked up my dogs, they smelled of urine, and one of my dogs had feces on her.”

Poor customer service/rudeness(7 mentions)

“Very rude customer service, called on the phone and got attitude.”

Communication failures (not informing about issues, wrong info)(6 mentions)

“They failed to inform me that one of my girls was having diarrhea.”

Unexpected fees/upcharging(4 mentions)

“Worst experience, very rude and upcharging on fees. Was told 3 different fees.”

Appointment scheduling issues(4 mentions)

“They make and cancel appointments and keep poor records of the appointments.”

Grooming issues (wrong cut, missed medicine, rude comments)(5 mentions)

“They did not even give him the food that I brought. I had other issues when I boarded him they did not give him his medicine.”