Parkwood Pet Resort West

Severe illness post-stay (bloody diarrhea/vomiting) and lack of medical reporting

“My dog stayed here for 10 days recently and came home vomiting with bloody diarrhea... they didn't say anything about him other than he didn't like the bath.”

Physical injury during staff intervention (slip lead incident)

“At home, we noticed his paws were raw, swollen, and slightly bloody. He was limping, refused to eat, and continued to whimper.”

Allegations of structural hazards and mold (Former Employee)

“severe water damage... as well as mold that caused the floor to crumble and fall apart... owner only covered it with a rug.”

Non-refundable daycare packages(2 mentions)

“I also tried to request a refund for the remaining daycare days we had not used... but was advised refunds are not given for daycare packages.”

Inconsistent communication regarding altercations

“I heard 3 different stories from the owner, gm, and front desk... they didn't feel the need to call me because they were worried about the other dog instead.”