Paw Tales Lodge & Spa

Dog injuries/bites at daycare - multiple incidents of dogs being bitten or injured during daycare/playtime

“I was called 2 hours later that my pup was bit above the eye”

Dogs returned with unexplained injuries - cuts, raw paws, limping

“he couldn't walk because his feet were raw and this issue ended up costing me over $600 in vet bills”

Feeding concerns - dogs not fed or food returned unopened

“the food I had left for them that night was still in the baggies and looked as if it had not even been touched”

Dogs left outside in unsafe conditions (hot pavement, rain)

“On an 87 degree day something should have been done to prevent this from happening”

Staff member posted negative review about workplace (fired employee)

“This place gets a 0 for working here and for how they handle animals at this place”

Pricing and unexpected charges(6 mentions)

“Small Dog haircut used to cost $50. Then it was increased to $62, and is now costs $72”

Communication issues - not following instructions, miscommunication(5 mentions)

“They didn't read, dog got pretty sick, shift change and didn't communicate with other workers”

Poor customer service in dispute situations(4 mentions)

“she had NO compassion at all”

Dog not receiving promised playtime/interaction during boarding(3 mentions)

“He was in his cell and had not left. Panting and anxious. I never saw him out of his cell”