Pawparazzi Pet Resort

Dog returned stressed, soiled with urine, had broken nail, staff used dry shampoo to cover up rather than properly bathing

“He smelled like he was bathing in urine... He also has a broken nail on his hind legs... they spray some type of cleaning spray but all it did was make him smell worst and to cover up the fact that he likely was not let out when he should have been”

Dog deemed too high-energy for facility, no alternative solutions offered like training sessions

“Our dog had anxiety and excessive energy and strength for them to handle... we were surprised that no alternative solutions, such as private training sessions which we understand Pawparazzi offers, were proposed”

Billing/record-keeping issues, payment processing problems discovered 6 months later

“They had noticed that my card didn't go through when I had boarded them in April and they wanted the money now... They didn't keep good records”

Phone/communication responsiveness(2 mentions)

“I called throughout the week and never got an answer from them. I called the day of pick up 6 times with 0 answer”

Billing and payment issues

“This place only cares about 'Nickle and diming' their customers... they wanted the money now [6 months later]”

Dog not being accepted due to energy/breed

“our dog was deemed unsuitable for the facility... whether the trainers are adequately equipped to handle high-energy breeds like Dobermans”