Paws Country Club

Dog came home with urine on back - unsanitary condition

“he came home to me with PISS on his back”

Dog returned bald with cuts and ear hematomas

“She came back to me bald with cuts everywhere and 2 ear hematomas”

Grooming injuries - cuts to ears and neck

“the groomer cuts my Yorkie ear and neck”

Dog dragged by collar across floor

“I just tried Paws Country Club in Harlem and watched the guy drag Dot by the collar across the floor”

Double-coated breeds shaved incorrectly causing permanent coat damage

“my dog was given a full buzzcut. The kind of hack job that permanently damages the coat”

Grooming quality inconsistency - choppy cuts, too short(8 mentions)

“Her cut is the choppiest cut that I've ever seen. Then she has lines going down her looking like a freshly mowed yard”

Long wait times / not ready at promised time

“I dropped my dog off at 10am and he wasn't ready until 3:40pm”

Lack of communication about grooming issues(3 mentions)

“You all could have called us and discussed the issue you say you had but no one called”

Injury during grooming (nicks, cuts)(4 mentions)

“the groomer cuts my Yorkie ear and neck. Her hair cut is choppy”