The Paw Pad
133 Jonesboro Rd, McDonough, GA 30253
Overview
The Paw Pad is a luxury pet boarding, daycare, training, and grooming facility in McDonough, GA operated by Carol Kelly. All profits support the rescue organization Praying for Paws. The 12,000 sq ft facility features indoor/outdoor play areas, turf yards, bone-shaped pools, all-suite boarding, and offers various activity packages. They claim to be the greenest boarding facility in Georgia.
Amenities & Policies
Policies & Details
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Cancellation & Deposits
Care & Play
Requirements
Extras
What Reviews Say
299 reviews analyzedThe Paw Pad enjoys overwhelmingly positive reviews with a strong reputation for caring staff and happy dogs. Most dogs love attending, and many customers have been using the facility for years. However, recurring issues include phone communication problems, pricing transparency concerns, and a handful of incidents where dogs returned sick or showed signs of stress. The owner responds to nearly all reviews professionally, though some responses to negative reviews appear defensive. The facility excels in dog happiness and staff friendliness but could improve in communication transparency and consistency of care during boarding stays.
People love
Staff shoutouts
Worth noting
Dogs contracting kennel cough after boarding
“My dog ended up with kennel cough after boarding at Paw Pad.”
Dogs returning sick/ill with diarrhea
“When I returned to pick him up, he was extremely glad to see me... he was ill and unable to bark and was anti-social for 2 days.”
Dogs showing signs of dehydration or neglect
“When they were picked up Monday am they were panting so badly thought it was just anxiety.when they got home they acted like they hadn't had water in a long time.they drank and drank and drank.”
Dogs losing weight during boarding
“We all thought they looked thinner.so we weighed them .my lab had lost 4 lbs and my daughters dog lost 3lbs.”
Dogs coming back with urine smell/dirty conditions
“My two little dogs smell strongly of urine... he was covered in feces and shaking.”
Dogs showing signs of trauma/fear after boarding
“They both acted like they had post traumatic stress disorder.”
Phone communication/availability(8 mentions)
“They don't answer the phone”
Pricing confusion or unexpected charges(6 mentions)
“I was told one price for boarding and day care in person but once my husband picked up my Labrador retriever he was charged a totally different price.”
Lack of transparency (no cameras, limited updates)(5 mentions)
“There is too little transparency as to what is happening while he stays here. I can't give 5 stars to any doggy daycare that doesn't share access to its play area cameras with owners.”
Staff attitude/rudeness(5 mentions)
“The customer service is awful. I was never even able to get service. Three days of phone calls and all I got was a rude combative attitude.”
Limited weekend service/pickup times(3 mentions)
“The practice of only having one pickup time on Saturday should be changed.”
Grooming quality issues(3 mentions)
At a Glance
Pricing
Boarding
$35–$40/night
Daycare
$8–$25/day
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