Paws Grooming & Puppies - In-Store & Mobile

Physical injuries (cuts/nicks) during grooming

“Had a cut on her face it was horrifying... she is now with no lashes or whiskers.”

Negligent boarding conditions (hygiene)

“When I picked her up, she had poop and pee all over her body... Her bed was soaked in urine.”

Handing over the wrong dog to a customer

“when my son when to pick up the dog they gave him the wrong dog and to top it off the guy that was there kept insisting that was my dog.”

Long wait times/Turnaround(6 mentions)

“They take over 6 hours and I showed up tired of waiting for a call that didn't come.”

Aggressive/Defensive owner responses(4 mentions)

“The lady was very belittling when speaking... called me an ILLOGICAL person.”

Matted dog disputes/Shaving(5 mentions)

“They are pure lazy because the knots with patience they could have been removed nicely!”