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Princess and Dukes Pet Salon

Name: Princess and Dukes Pet Salon
Address: 6900 W 32nd Ave #13, Hialeah, FL 33018, Hialeah, FL, 33018.0, US
Telephone: +1 305-558-2555
Rating: 4.5

6900 W 32nd Ave #13, Hialeah, FL 33018

4.5

237 Google reviews

Outdoor yardGroomingOvernight potty breaks

Overview

Princess & Duke's Pet Salon is a Hialeah-based pet grooming and boarding facility recognized as one of the top 3 pet grooming businesses in the area. They offer boarding with 6 supervised daily walks, daycare with 4 supervised walks, grooming services, dental cleaning, and pickup/delivery services. The facility operates 7 days a week and provides a 15% discount for new customers.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Hours & Billing

Drop-off hours:8:30 a.m.

Pick-up hours:5:00 p.m.

Billing method:Per night

Care & Play

Comfort items allowed

Feeding policy:Owner provides food

What Reviews Say

210 reviews analyzed

Princess and Dukes Pet Salon is a highly polarizing facility that excels in technical grooming and attentive boarding but struggles with customer service consistency. While many long-term clients praise the reasonable prices and the staff's ability to handle nervous dogs, a significant minority of reviewers report aggressive or dismissive behavior from management. There are also concerning reports of grooming injuries and unauthorized 'shave-downs' that contrast sharply with the majority of 5-star experiences.

Cleanliness

5.0

Facility

4.5

Value

4.3

Dog happiness

4.2

Drop-off / pickup

3.8

Communication

3.5

Staff

3.2

Safety

3.0

People love

High-quality breed-specific cuts(25)Affordable/Reasonable pricing(18)Excellent boarding care(6)

Staff shoutouts

Yailen(4 mentions)Carlos(4 mentions)Eusebio

Worth noting

Physical injuries during grooming (cuts/rashes)

“shaved her private area to the point she is in PAIN and had to give her triple antibiotic... her private area is completely has rashes from a machine.”

Allegations of pets being traumatized/fearful

“my dog is was terrified and shivering when leaving this place. When I picked her up this time she was shriveled up in a corner of the cage.”

Rude management/Owner attitude(12 mentions)

“The owner ALWAYS has a sour face and a bad attitude… as if he's bothered by serving customers.”

Shaving dogs without consent/Incorrect cuts(7 mentions)

“They never called me to consult with me; they just made their own decision and cut off all his beautiful hair.”

Pricing disputes/Unexpected upcharging(5 mentions)

“They keep trying to charge double for 'knots'.”

Owner replies to 85% of reviewsdefensive tone22 repeat customers

Top Rated

4.5 stars from 237+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 237 reviews.

At a Glance

Google rating

4.5/ 5

Review score

3.9/ 5

Amenities3 of 14

Reviews237

Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Contact facility for pricing

Contact

Visit Website +1 305-558-2555 6900 W 32nd Ave #13, Hialeah, FL 33018

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