Pawtropolis West Athens

Dog injured (blood on paw) during stay and owner was not notified

“Upon picking him up this afternoon, I learned that he had blood on his door and needed his paw cleaned and I was not notified.”

Dog developed kennel cough while boarding

“Unfortunately, my dogs did develop kennel cough while being there which was very upsetting.”

Reservation cancelled without customer notification

“When I called to see if I could come an hour earlier I was told they had canceled my reservations with zero warning.”

Communication breakdowns during boarding(2 mentions)

“I was not notified... I found out unpacking his bag... I was only been told the half truth of my pup's stay.”

Lack of daily updates for boarding guests

“I was also hoping to get some type of daily review of how my dogs were doing since I was away but instead they do small note cards and you get them the day you pick them up.”

Webcam access limited to daycare only

“I didn't know private boarding doesn't allow you to watch your pets through a camera while away.”

Room/suite size discrepancies

“The rooms they were in weren't as big as the picture.”