Pensacola Pet Resort

Health and Injury (Kennel Cough/Fleas/Abrasions)

“My dog has a case of Kennel Cough which was never stated or notified... my older dog has a cut on his face.”

Grooming Damage (Shaving double-coated breeds)

“They SHAVED my golden retriever! ... His top coat is gone, and they did a choppy hack job with the trimmer.”

Communication Failures(5 mentions)

“The resort promised us we would receive updates that Included texts and pictures throughout the weekend which we never received.”

Booking/Administrative Errors(3 mentions)

“we were told the reservation was confirmed. Now, it’s the day before... and we are told they are booked.”

Billing/Pricing Discrepancies(3 mentions)

“We were charged an extra $132.57 for a stool test, medicine, baths... we only gave permission for a bath that they quoted us $15.”