Pet Grand Hotel

Dog injury/attack - dog bitten by another dog (Husky) during boarding, owner not notified, no incident report created

“When I picked up my French Bulldog after boarding, I immediately noticed he had a bite mark on his ear. Shockingly, the staff never informed me of the incident beforehand.”

Dog left in unsanitary condition - dog covered in dried feces, not cleaned before pickup

“my dog with the sensitive stomach had his whole entire backside covered in fecal matter - indicating that not only did the staff likely feed him the wrong food for the entire stay (giving him severe diarrhea), but they didn't even have the decency to clean or bathe him when he was having stomach issues before I picked up my dog.”

Camera system failures - paying for camera access but unable to view feed

“No one told me or sent instructions on how to view the video feed... I was never able to see the videos.”

Camera/technology issues(5 mentions)

“I wasn’t able to access the webcam.”

Pricing confusion(2 mentions)

“boarding is only for the evening. so if you drop off say at 11am and pick up at 11am you will be charged a 'daycare' fee for both days.”

Grooming without consent

“I asked for them to trim his nails, but for some reason they decided to also cut his hair, without permission, without so much as a phone call.”