Pet Limo Animal Services, Inc

Dogs returned dirty, smelling of urine/feces

“They returned her to me with internal bleeding in her right eye and a small injury on her chest... Our dogs came out STINKING of poop! Filthy!”

Dogs traumatized, stressed, or showing behavioral changes after stay

“My dog came out extremely scared, it took us hours to calm her down. She was very, very hungry and thirsty.”

Dogs arriving with injuries, ticks, or health issues

“My dog started crying when he saw the water bottle... My dog had ticks - they never had them before, but they got them there.”

Lack of communication - no response to calls/emails

“They don't answer the phone and I have to wait more than 1 hour to get my dog... They never gave us any information about our dogs for 3 days.”

Dogs dehydrated and hungry upon pickup

“When we picked them up, they were incredibly thirsty and hungry... She devoured a bowl of food and water as soon as we picked her up.”

Poor communication and unresponsiveness(45 mentions)

“Communication was abysmal—they rarely answer phone calls, they say it takes them 24+ hours to respond to emails, but never happened”

Excessive pricing and hidden fees(30 mentions)

“They charge $1,300 for 48 hours of quarantine, with questionable fees like $500 for 'file processing'”

Monopoly situation causing frustration(25 mentions)

“Unfortunately they have the monopoly for this service in Miami, so they know they don't have to provide a good service”

Long waits at airport pickup(20 mentions)

“More than 3h for pick up in the airport! They don't reply WhatsApp or answer the phone!”

Dogs returned in poor condition(20 mentions)

“My dog was handed over extremely scared... covered in urine, wet, dirty, and smelled bad”