Pet palace

Reported unprofessional communication and last-minute cancellation before boarding

“Had snarky comments because I wanted certain things for my dog and had questions about the contract and she canceled on me last minute”

Reported service delivered for less time than advertised

“the walking service was not what i was hoping for. it was shorter than advertised”

Owner response is defensive toward a dissatisfied prospective customer

“I’m so sry u feel five hours of answering ur questions was not enough.”

Owner acknowledged shortening a walk because of weather

“Thank you for booking the last-minute walk that was shortened by 5 to 7 minutes due to the rain and weather being so bad outside.”

Communication and professionalism during booking

“Had snarky comments because I wanted certain things for my dog and had questions about the contract and she canceled on me last minute”

Walking service duration and follow-up communication

“the walking service was not what i was hoping for. it was shorter than advertised”