Pet Paradise Lake Norman

Severe medical neglect/unnoticed injuries

“His paw was visibly swollen and infected, something that was never mentioned to us... vet confirmed that a tendon in his paw had RUPTURED.”

Dangerous redirection methods (Water Hosing)

“My puppy was sprayed with a water hose to her face which resulted in her swallowing a lot water... now is fighting to stay alive [aspiration pneumonia].”

Physical mishandling on camera

“we saw he was in another yard but he was very inappropriately handled (i.e. a 100 lb dog THROWN).”

Health issues (Kennel Cough/Infections)(8 mentions)

“picked her up today and both of her eyes were infected....the left one worse than the right. No one noticed.”

Grooming quality and scheduling(12 mentions)

“I paid $75 literally for just a bath... Emily said his ears were matted and she didn't have time to finish.”

Lack of actual playtime/Exercise(6 mentions)

“Locked in a cage is what it seems like. I don’t even know if they had any playtime.”

Hidden fees/Price increases(5 mentions)

“In 2020, it was $38 per night, 3 years later it is now $64/night -- $26 increase in 3 years.”