Pet Paradise Lakewood Ranch

Dogs returning sick (bacterial infections, kennel cough, ear infections, skin infections)

“She went in healthy and came out with two massive ear infections and bacterial skin infection. So, after $1500 of vet bills...”

Pets injured during stay (burned paw pads, chemical burns, cuts)

“My German shepherd had the best time! The only complaint I had is that he came home limping... both rear paw pads appeared to be burned or cut to raw skin.”

Dogs not receiving promised services (day camp, feeding, medication)

“We signed them up for day camp... Our dogs were in their kennel for 23 hours A DAY when we were told they would be playing all day every day.”

Communication failures (unreturned calls, no updates, unresponsive staff)

“I called 6 times, left a voicemail, started a live chat, and nobody called me back.”

Communication/responsiveness issues(18 mentions)

“I called 6 times, left a voicemail, started a live chat, and nobody called me back.”

Pets getting sick after stay(12 mentions)

“My puppy stayed there for only one day and one night, but the next day he was vomiting all day and had diarrhea.”

Pricing discrepancies/confusion(8 mentions)

“On the app and on the phone they tell you one price. Then when you walk in 50$ more...”

Services not delivered as promised(8 mentions)

“I paid extra money to get daily updates and photos, which I only received the first day.”

Grooming quality issues(5 mentions)

“Unprofessional grooming in the highest level... Our beautiful Teddi looks like a homeless dog with uneven bad haircut.”