Woofdorf Astoria of Lakewood Ranch

Reported serious dog injury during daycare

“the bite was severe, with multiple visible open wounds and significant swelling.”

Alleged inadequate supervision of dogs

“the staff appears to be entirely young adults (roughly 18–25) with zero adult supervision, and they are consistently glued to their cell phones instead of monitoring the dogs.”

Alleged unsafe handling or discipline

“Not happy about seeing my dog being disciplined by dragging him across the yard and out of camera view by his collar with front two feet off the ground.”

Alleged lack of outdoor access and stimulation

“ALL the dogs that were there between 10am & 6pm NEVER went outside to play or even to go to the bathroom!!”

Reported heat-related discomfort and safety concern

“My dog started coming home with her paw pads irritated from the hot ground, panting heavily, and extremely thirsty because of the intense heat.”

Repeatedly missed grooming service, including attempted charges

“This was the second time we booked a bath he did not get.”

Reported failure to follow up on a serious complaint

“I called to speak with a manager, was told they were unavailable, and was promised a callback. I never received one.”

Missed baths and unreliable paid-service follow-through(3 mentions)

“This was the second time we booked a bath he did not get.”

Supervision, safety incidents, and accountability(3 mentions)

“Severe lack of supervision, minimized a serious injury, and zero management accountability.”

Changed or inconvenient operating hours(2 mentions)

“They really need to go back to what they were because those of us who work weekends can’t get our dogs back until Monday.”

Dogs becoming ill or health concerns(2 mentions)

“My pup came home with kennel cough after Day 2.”

Uncertainty about playtime and visibility(2 mentions)

“I never saw him on the cameras, so I’m not sure if he ever had free play”