Pet Paradise Las Colinas

Severe medical neglect/injuries

“Vet said his eye was popped out of socket for at least 5 hrs... He’s lost his eye sight in that eye forever.”

Dogs returned soaked in urine/feces

“When my dogs were brought out, all five of them were soaked in pee from head to toe... the drive home was nauseating.”

Lost or discarded personal property

“His personalized collar and leash are GONE... he was informed that they threw everything away.”

Limited actual playtime/Over-kenneling(8 mentions)

“They likely are kenneled most of the day... Today, my dog has sat in a kennel for 4 hours with no play.”

Illness post-stay (Kennel Cough/GI issues)(9 mentions)

“That night he was THROWING UP AND HAVING DIARRHEA everywhere all night long… ended up taking him to the emergency vet.”

Unresponsive phones/Poor front desk service(6 mentions)

“Every time I call they hang up instead of being professional and answering the phone.”