Pet Paradise Plano Custer

Sending home the wrong dog

“SECOND THEY SENT HOME THE WRONG DOG... I got a phone call saying he had taken the wrong dog home.”

Physical injury/Trauma during stay

“Took him to the emergency and said it looked like he had a trauma. They found blood in his left eye.”

Severe weight loss and medical neglect

“He lost 15 pounds and had fur missing... there was raw rice in his poop. RAW RICE!”

Communication/Phone responsiveness(6 mentions)

“They never answer the phone. You leave a message with your phone number and issue, but never receive a call back.”

Vaccination policy/Last-minute turnaways(4 mentions)

“Waiting until we are on our way out of town with our pet to tell us [about a vaccine] is completely uncalled for.”

Grooming errors(3 mentions)

“She went in with a long schnauzer skirt and came out bald.”

Kennel Cough/Illness(4 mentions)

“The very next day, both dogs were vomiting and hacking. They both have fevers and serious cases of Kennel cough.”