🐕

Pet Paradise Plano Premier

Name: Pet Paradise Plano Premier
Address: 3365 Premier Dr, Plano, TX 75023, Plano, TX, 75023, US
Telephone: +1 972-424-7387
Rating: 4.4

pet paradise

3365 Premier Dr, Plano, TX 75023

4.4

262 Google reviews

Cage-freeLive webcamOutdoor yardPool / water playAccepts puppiesReactive breeds OKMedication adminGroomingClimate controlledOnline booking

Overview

Pet Paradise Plano Premier is a premium dog boarding and daycare facility offering climate-controlled indoor suites, a bone-shaped swimming pool, and shaded play yards. They provide multiple suite options from standard to VIP, doggy day camp, grooming services, and live webcams for pet parents to monitor their pets. The facility accommodates puppies as young as 12 weeks, accepts dogs that are not spayed/neutered with one-on-one play options, and partners with local veterinarians for emergency care.

Amenities & Policies

Cage-free

WebcamLive stream

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies3+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DAPP, Bordetella

Policies & Details

Hours & Billing

Late pick-up fee:$20

Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice

Cancellation penalty:$100 deposit non-refundable if cancelled less than 7 days before stay

Deposit required — $100

Holiday surcharge — Seasonal rates apply

Care & Play

Group play

Solo play

Daily updates — Free

Feeding policy:Owner provides food

Raw diet accommodated

Requirements

Spay/neuter policy:Separate play for intact

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Multi-dog discount — 20% off second dog for day camp; discounted rates for 2nd dog boarding

Senior dog accommodations

What Reviews Say

245 reviews analyzed

Pet Paradise Plano Premier is highly regarded for its friendly staff, engaging 'report cards,' and popular webcam features that provide peace of mind to many pet owners. However, there is a significant disparity in experiences, with several 'red flag' reviews citing serious safety concerns including physical injuries, missed feedings, and poor sanitation for cats. While long-term regulars praise the facility, recent complaints suggest issues with phone responsiveness and inconsistent management of medical/dietary needs.

Dog happiness

4.6

Staff

4.5

Facility

4.3

Cleanliness

4.2

Drop-off / pickup

4.0

Value

3.9

Communication

3.8

Safety

3.2

People love

Webcam access(15)Report cards with photos(14)Friendly/Caring staff(45)

Staff shoutouts

Hayley(5 mentions)Jackie(6 mentions)Taylor(3 mentions)Jax

Worth noting

Unexplained physical injuries (puncture wounds/sores)

“we noticed that she had a puncture wound in her thigh area... The doctor says it was absolutely a puncture wound.”

Neglect of basic care (feeding/sanitation)

“They failed to feed my dog for around 30 hours last weekend and didn’t realize it until I asked why there were multiple bags of food left over.”

Cats returned soaked in urine

“when we came to pick up our Cat Hamlet, he was miserably sleeping and soaked in his urine.”

Rough handling caught on camera

“we watched on the web cam as the attendant picked her and shook her hard before putting her in timeout.”

Communication/Phone responsiveness(12 mentions)

“they never answer the phone. no way to contact them at all so unprofessional.”

Illness after stay (Giardia/Respiratory/Stomach)(8 mentions)

“Picked him up and had to take him to the emergency animal hospital. He caught a virus.”

Grooming quality/accuracy(6 mentions)

“I explained in detail... she cut the ears, I asked her not to cut on top of their head, she shaved the dog.”

Owner replies to 88% of reviewsprofessional tone32 repeat customers

At a Glance

Google rating

4.4/ 5

Review score

4.1/ 5

Amenities10 of 14

Reviews262

Repeat customersNumber of reviews that mention returning or being a regular customer.32

Min puppy age

3 months

Pricing

Boarding

$56–$118/night

Daycare

$21–$45/day

Contact

Visit Website +1 972-424-7387 3365 Premier Dr, Plano, TX 75023

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Plano

🐕

Canine Republic

Plano, TX

4.9· 933 reviews

Outdoor yardAccepts puppiesReactive breeds OKMedication admin

From $55/night

View Details

🐕

K-9 University

Plano, TX

4.8· 409 reviews

Reactive breeds OKMedication adminGroomingTrainingClimate controlled

From $40/night

View Details

🐕

Cosmic Canine

Plano, TX

4.7· 349 reviews

GroomingTrainingClimate controlledOvernight potty breaks

Contact for pricing

View Details