Pet Paradise Pooler

Dog death due to heat stress while in facility's care

“My dog passed away while under their care. The autopsy report stated that the cause of death was heat stress, a condition that could have been prevented with proper care and monitoring.”

Dog allegedly overheated and left alone in room for nearly 2 hours

“I was told he had 'overheated'. They had put my dog in a room right about the time I called and I was told they keep them there for 30 minutes... my dog was alone, in a room because he was OVERHEATING for almost 2 hours.”

Dog showed signs of trauma after stay - flinching as if being hit

“He went home and drinked soooooo much water I immediately thought he was dehydrated... the way he flinched was as if someone was hitting him.”

Dog developed pressure sores during stay

“He also has a new pressure sore. We've never had that problem at the place we use for boarding and day camp.”

Dog developed hotspots from pool - not properly dried

“He is covered in hotspots and when we dropped him off, he was perfectly fine... I find out that it means that they're not being dried off properly.”

Missing promised services - photos, updates, individual playtime not provided(4 mentions)

“I selected a package that included individual playtime, ice cream, and daily photo updates... I never received a single photo the entire time.”

Grooming quality issues - incomplete service, nick on nail, overcharging(3 mentions)

“They nicked her nail and she was bleeding... they said they attempted to do it but the clippers scared our dog and we were still charged for it.”

Staff overwhelmed/high-strung, lack of attention to individual dogs(3 mentions)

“The staff seemed high-strung and overwhelmed, like something was always going on behind the scenes.”

Dirty facility conditions

“We saw a very dirty suite with at least a day of number two stools and feces smeared on the poor dog's bed.”