Pet Paradise Richmond Airport

Neglect/Hygiene: Multiple reports of dogs returned covered in urine/feces after long stays.

“She smelled like she had laid in her own urine for the entire 6 days as well as had dried up feces all over her bottom.”

Feeding Failures: Pets not being fed according to instructions or missed meals entirely.

“exactly one third of the food remained... they failed to provide my cat with basic care.”

Safety/Injury: Dog bite incident with alleged staff negligence in assessment.

“My dog Draco got bit... I was told that it was a minor nick... His ear is all purple and the size of a golf ball.”

Pet Fatality: One report of a healthy dog passing away during boarding.

“In a week’s time, while I was away, I got a call that my dog had 'passed away'. Not one person can explain to me why.”

Long wait times/Understaffing(8 mentions)

“I waited well over 15 mins in line, there is no one to answer the phone.”

Lack of playtime/Crating(12 mentions)

“We watched the video and she was not let out of her crate the entire day.”

Grooming quality and pricing inconsistencies(9 mentions)

“I book a $65 grooming online to be charged $75 because it does not state depending on the groomer they can charge what they want.”

Vaccination/Paperwork hurdles at check-in(5 mentions)

“They let you walk in to drop your pets off and then turn you away without a care [for paperwork].”