Pet Paradise Tallahassee

Wrong dog given to customer at pickup

“SENT US HOME WITH THE WRONG DOG!!!!! We dropped both of our dogs off for one day and picked them up today. When we get home, one of the dogs (chocolate lab) was completely freaked out and wasn't recognizing us”

Dog returned with serious injuries (cuts, wounds, bites)

“i picked him up and he has a cut on his face n leg down to the flesh...vet bill close to 500 dollars due to infected wounds”

Kennel cough outbreaks with no notification

“there was an outbreak of Kennel Cough...They did NOT tell me there was an outbreak of kennel cough in their facility”

Dog attacked by other dogs, significant injuries

“the vet advised that it appeared our dog had been aggressively bitten many times around the throat...bite marks on both sides of his throat, drastic swelling, and significant bruising all over”

Senior dog neglected, medication not given, pressure ulcers

“My senior citizen lab mix walked in Friday night and was carried out on Sunday morning with three stage 2 pressure ulcers, because staff neglected to give her 8-12hour arthritis pain medicines for over 15 hours”

Dog returned emaciated, lost significant weight, infections

“she has lost 9 pounds. 9 lbs over 5 days? She was absolutely up to date on all vaccinations and perfectly healthy before staying there”

Kennel cough outbreaks and illness transmission(6 mentions)

“there was an outbreak of Kennel Cough. Of course, all 3 caught it, even though they had the Bordetella vaccine”

Dogs not getting promised playtime, stuck in kennels(6 mentions)

“i have had the camera open for 2 hours and the dogs have all remained in their kennels...I assumed the dogs would be spending most of their time playing and interacting, not alone in kennels”

Communication failures - no notification of issues(8 mentions)

“they do give u a call minute's after picking up your dog asking if you have any concerns and your answer is recorded lol...they never told me what happened or when it took place”

Pricing discrepancies and unexpected charges(5 mentions)

“the price was a lot higher than usual...he was in a more upgraded suite than our usual stays which I did not book”

Camera/webcam issues and downtime(5 mentions)

“the live camera was very bad quality and the pool camera was completely out of focus so you couldn't see that at all”