Pet Play House
2403 E 4th St, Reno, NV 89512
Overview
Pet Play House is a premier dog boarding and daycare facility in Reno, NV operating since 2000. They offer luxury boarding accommodations (apartments, suites, studios, condos, and presidential suite with webcam), enrichment-based daycare with both group and solo play options, and professional grooming services. The facility features climate-controlled indoor play areas connected to outdoor K-9 grass yards, separate areas for small dogs, a pool, and requires all dogs over 6 months to be spayed/neutered with current vaccinations.
Amenities & Policies
Dog-to-staff ratio: 2:1
Required vaccinations: Rabies, DHPP, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
452 reviews analyzedPet Play House enjoys overwhelmingly positive reviews with a 5.0 rating for dog happiness - dogs consistently come home exhausted and happy. Staff friendliness and facility cleanliness are frequently praised, with many customers noting the helpful report cards and updates. The main concerns raised are breed restrictions (pit bulls not allowed in group play), occasional strict policies around pickup times, and isolated health incidents (kennel cough, canine flu). Despite these issues, the vast majority of the 452 reviews are positive, with many customers being repeat clients for years who appreciate the caring environment and accommodating staff.
People love
Staff shoutouts
Worth noting
Dog contracted kennel cough and had unexplained scratch after boarding
“Both of my dogs came back with a strong coughing/gagging..have taken them to the vet is diagnosed with kennel cough!! Mind you both dogs are up to date on their vaccines!!!”
Dog came home filthy with feces on body and subsequently got sick
“She had feces all over her body and it was dried. Our girl NEVER uses the bathroom on herself... And our dog has not been herself since she came home and has a runny nose and cough”
Dog contracted canine flu; owner not notified of symptoms; bathed despite illness
“My dog got the canine flu at this place... they didn't call me when his symptoms started and they went ahead and gave him his scheduled bath before I picked him up”
Misleading 'luxury' condo description - actual space much smaller than advertised
“It looked like a standard kennel that you'd see at a humane society... There is no way this was 160 square feet. It would be generous to say this kennel could have been 90 square feet”
Breed restrictions (pit bull/bully breeds not allowed in group play)(4 mentions)
“They don't allow Staffordshire Terriers, Pit Bulls, or any Bull breeds/mixes to socialize with other dogs”
Strict pickup time policies and extra charges(3 mentions)
“We were charged $40 for day boarding since it was after 12...by 3 minutes!!!”
Vaccination requirement confusion(2 mentions)
“Nobody at pet play house told me that my dog needed two rounds of H3N2 vaccine... I was forced to cancel without my money back”
Price concerns(3 mentions)
“Dogs are safe and taken care of, but it cost more than putting a child into daycare”
Top Rated
4.6 stars from 458+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 458 reviews.
At a Glance
Dog-to-staff ratio
2:1
Pricing
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