Pet Resorts

Medication errors and dishonesty regarding administration

“Both times we counted out the *exact* number of pills he would need... yet they gave us leftover pills back both times. They told us they gave the medicine correctly, but typed it in the system wrong.”

Allegation of hazardous cleaning practices (former employee)

“The girls on dayshift mixed bleach and urine to make ammonia during kennel cleaning.”

Dogs returned in poor hygienic condition

“When I picked them up this morning, they were filthy and smelly. Covered in dirt. There was literal mud in the bath tub when I washed them.”

Hidden or confusing fees(5 mentions)

“Their posted pricing is misleading... I was billed $103 total. Apparently there are addl fees if you board on any weekend.”

Strict 'Fence Jumper' policy(3 mentions)

“Denied boarding because our older dog jumped a fence when he was a puppy... Kinda ridiculous given my dogs haven't jumped our low-profile chain link - BECAUSE THEY PHYSICALLY CAN'T.”

Difficulty reaching staff by phone(4 mentions)

“They never answer their phone. There’s a message machine that says they have 2 days to get back to you.”