Pet Spa & Retreat

Flea infestation claim

“I noticed flea dirt on him, and he's never had fleas as he's on monthly medication to prevent them. Less than 24 hours later, the fleas were back.”

Dog injured/razor cuts

“One of our dogs has come back with razor cuts more frequently than before.”

Dog got sick at facility (bloody diarrhea, vomiting mulch)

“1 of my dogs has bloody diarrhea... Throwing up mulch and leaves.”

Grooming not as requested/poor grooming job(4 mentions)

“They still groom him like a poodle. As if they just ignore any notes we left.”

Incomplete service (not bathed, nails not clipped)(2 mentions)

“They cut his hair but did not bathe him or clipped his nails, once again I had to take him back & they still didn't clip his nails.”

Staff rudeness/poor communication(2 mentions)

“The front desk attendants are apathetic and can be outright rude.”

Dog too hyper to finish grooming

“She was too hyper for them to finish her cut. They had only cut half the hair on her head and NOTHING else.”