Pet Spas Pamper & Play

Grooming instructions not followed - customer specific requests ignored

“When our dogs came home, nearly everything I had asked not to be done was done anyway.”

Perceived rude ownership/management

“The new owner is very rude.”

Dog turned away due to anxiety after being told they'd accommodate

“My pup was turned away bc he was too anxious.”

Incomplete grooming for the price charged

“my puppy spent 3 hours here, had very little services done and I was charged a full groomed price.”

Staff change without notification to regular customers

“During my latest appointment, I was completely unaware of this change and brought my dog in as usual.”

Poor post-groom coat quality - excessive shedding, not brushed

“my dog was barely brushed or not brushed at all... I pretty much brushed out a second dog's worth of hair”

Grooming quality inconsistency(3 mentions)

“with each visit, the quality declined while the price increased”

Staff transitions affecting service(2 mentions)

“the groomer that was working with my dog... She did such an amazing job... However, this groomer left the establishment”

Communication breakdowns(2 mentions)

“At no point did I feel my concerns were acknowledged or taken seriously”