Pets at Play - DogServices Church Hill
319 N 25th St, Richmond, VA 23223
Overview
Pets at Play Church Hill is a dog boarding and daycare facility located at 319 N 25th St in Richmond's historic Church Hill neighborhood. The facility offers cage-free daycare, boarding, grooming, and in-home pet care services within a 2-mile radius. All dogs must be spayed/neutered and weigh under 70 pounds, and the facility features climate-controlled indoor spaces with outdoor play areas.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
312 reviews analyzedPets at Play is highly regarded by long-term clients for its daycare and in-home cat sitting services, with many reporting that their dogs are ecstatic to enter the facility. However, a significant rift exists between legacy positive reviews and recent complaints following a management change, specifically regarding grooming quality and administrative professionalism. While the daily photo updates are a major highlight, potential customers should be aware of recent reports concerning equipment limitations for large dogs and a perceived decline in customer service for those with 'vocal' or 'large' breeds.
People love
Staff shoutouts
Worth noting
Allegations of racial bias/discrimination
“If you’re a POC do not bring your dog to pets @ play. Just tried to have a conversation with the staff and owner instantly viewed me as a threat.”
Grooming injuries (cuts/bleeding)
“My dog came back from his grooming appointment with the area around his eyes bleeding.”
Retaliatory/Threatening behavior from management
“I received a threatening message on Yelp... saying that Karma will 'get me for writing reviews with no basis.'”
Management Change Issues(6 mentions)
“It’s interesting most of the negative reviews on here have been posted since the change in management.”
Grooming Quality/Equipment(8 mentions)
“The groomer called to say that my dog was too heavy to fit on the table/a leg of the table was breaking.”
Sudden 'Aggressive' Labels(5 mentions)
“My dogs have been going there for years with no issues, now suddenly after management changes they've been deemed 'aggressive'.”
At a Glance
Pricing
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