PetSmart Doggie Day Camp
2440 E Charleston Rd, Mountain View, CA 94043
Overview
PetSmart PetsHotel & Doggie Day Camp in Mountain View, CA offers overnight boarding for dogs and cats with Standard Guest Rooms, Private Suites, and Kitty Cottages. The facility features on-site care with an on-call veterinarian, twice-daily exercise walks, unlimited potty breaks, and add-on services including grooming, training, and Doggie Day Camp. Additional amenities include UV air sanitation, medication administration, and senior dog accommodations with extra bedding and relief walks.
Amenities & Policies
Required vaccinations: Rabies, DAPP, Bordetella (dogs), FVRCP (cats)
Breed restrictions: Breed restrictions apply
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
3 reviews analyzedThe facility has a significant disconnect between its online booking system and actual operational hours for group play, leading to extreme customer frustration regarding undisclosed crating. While one customer provided a 5-star rating without text, the detailed negative feedback suggests poor communication from both the corporate booking system and on-site staff. The primary theme is a lack of transparency concerning how dogs are housed after the main play area closes.
Worth noting
Lack of transparency regarding crating/confinement
“After that, my dog would be placed in a tiny crate to wait until 8 PM! ... This was never mentioned during the booking process.”
Booking system inaccuracies
“Why does your system allow a reservation from 4 PM to 8 PM for a group activity when the group play area closes at 5 PM?”
Staff dismissiveness
“When I told this to the receptionist, she said, 'You didn’t call us to ask.'”
At a Glance
Pricing
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