PetSmart Doggie Day Camp
petsmart2741 El Camino Real, Tustin, CA 92782
Overview
PetSmart Doggie Day Camp at the Tustin location offers both dog daycare (Doggie Day Camp) and boarding (PetsHotel) services as part of PetSmart's pet services division. The store-specific page returned a 404 error, so detailed facility-specific information such as pricing, capacity, vaccination requirements, and amenities was not available. Services include grooming and training, with promotional offers through the Treats Rewards loyalty program.
Amenities & Policies
Policies & Details
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What Reviews Say
6 reviews analyzedThe facility receives polarized feedback, with several 5-star ratings lacking text contrasting against detailed 2 and 3-star reviews. While the staff is consistently described as polite and kind, there are significant concerns regarding the use of water spray for discipline and dogs being left in kennels instead of receiving promised play time. Administrative issues like lost paperwork and inconsistent size-separation policies further impact the customer experience.
People love
Worth noting
Aversive training methods (water spraying)
“Petsmart will punish your dog by spraying water at them if they mount... or follow a dog.”
Mixing large and small dogs
“When asked if they separate big and small dogs, I was told that it depends on their temperament... That is NOT proper protocol.”
Lack of play time/Kennel confinement
“Sad to pay 25 dollars for up to 4 hours to have your dog in a kennel and pacing for the entire time.”
Administrative/Paperwork errors
“my dogs paperwork from her first visit was lost , so I completed it again.”
At a Glance
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