PetSmart

Repeated dog nose injury discovered by the customer after boarding/daycare

“this time with a bigger scab”

Dogs reportedly developed kennel cough after a 10-day boarding stay

“one of our dogs was sick with kennel cough. A day later, another was starting to cough also.”

Inconsistent information about the boarding stay

“every time I talked to somebody, I would get different information”

Unexpected difference between agreed and charged boarding price

“When we picked them up we were charged differently than originally agreed.”

Rude grooming service

“Very rude groomer.”

Repeatedly unhealthy fish sold

“Last three times I bought fish from you they had ich.”

inconsistent communication(2 mentions)

“every time I talked to somebody, I would get different information”

boarding availability(2 mentions)

“The pet hotel constantly packed.”

boarding-related health concerns(2 mentions)

“So basically, we played extravagant prices to get our dogs sick.”