PetSuites Alliance

Dog attacked by another dog resulting in serious injuries requiring surgery

“During his visit, my puppy was attacked by a 2-year-old mixed breed dog... my puppy sustained serious injuries — a torn eyelid and a puncture wound on the side of his face. He required surgery, wore a cone for nearly three weeks.”

Dog returned injured with unexplained wounds

“They sent her home with blood dripping from a cut on her leg... Another time... she had a scabbed over injury... a hot spot... the injury on her face went unnoticed for a while.”

Dog contracted illness (pneumonia, kennel cough) during stay

“Left my dogs for one week and one dog had pneumonia. Another visit one dog came home with kennel cough. My little dog had bites on his ear.”

Dog left in kennel all day without promised playtime

“Terrible place my dog was stuck in a cage all day. They didn't feed her and they lost her things.”

Staff shortages leading to reduced services

“Staff shortages has led to our dog being kept in a kennel instead of playing as we paid for.”

Billing/pricing transparency issues(5 mentions)

“I get charged $20 more because my dog is less than six months old for puppy preschool even though my dog gets dropped off at 7 PM... there is a five dollar up charge for weekends during the summer that I was not told about.”

Communication gaps during stays(4 mentions)

“Everything seemed okay the only thing that lacked was the zero attempt of feed back on my two dogs stay. I wasn't told how they did if they ate if they had any problems.”

Inconsistent grooming services(3 mentions)

“I wasn't impressed however by the bath at the end of my dog's stay; she didn't smell like she had a bath.”

Staff turnover/management issues(3 mentions)

“The employees here, are great. My issue is with the management, who never seem happy to deal with any questions/issue.”