The Paw Pad

Severe medical negligence and lack of transparency regarding a major injury (carabiner puncture through jaw).

“Jordan informed me that a kennel tech left a broken carabiner in my dog’s kennel, which he got ahold of, and punctured through his mouth... instead of taking my dog to the vet immediately upon injury, she instructed the groomer over video chat to pull it out.”

Dog bite incident during boarding with delayed notification and poor post-injury care.

“We received a call from The Paw Pad staff 4 days after dropping him off stating another dog bit my dog... When we picked up our dog he had a very foul odor... the cone had rubbed his neck raw.”

Severe health issues (bloody diarrhea) immediately following a visit with claims of non-disclosure by staff.

“My dog came back from grooming with severe bloody diarrhea... the front desk lady told us my dog already had once diarrhea at their place but NOBODY TOLD US!!”

Long wait times for grooming and pick-up(6 mentions)

“It shouldn’t take 15-20 minutes extra, every single time, to pick up and drop off a dog during peak times.”

Grooming quality inconsistencies (uneven cuts/nicks)(8 mentions)

“One of my dogs looks absolutely horrible. His ears are cut unevenly one ear is way shorter than the other ear.”

Pricing increases and hidden fees(5 mentions)

“Started out paying $60 now $75! ... It is a little pricey for two dogs.”