PetSuites Carrollwood

Medication and Identity Error

“The medications are not effective if given to the wrong dog. They had their name tags switched. So the calm dog got all the calming meds while the anxious dog received no meds... He came home with 4 raw pads on his feet nails worn through to nearly the nub.”

Neglect of basic needs (Feeding)

“When I picked up our dog they handed me back all the food but one bag which means he didn’t get fed... they were so sorry but we were super overwhelmed yesterday and forgot to feed him.”

Medical/Sanitary Incident

“During my cats stay he ended up with ringworm from another cat that was there.”

Grooming quality and communication(5 mentions)

“I called 2 1/2 hours later that they told me the groomer Sam couldn't give my dog a haircut... Just sitting there in a cage.”

Long wait times at front desk(4 mentions)

“In the morning, there is only one person checking everyone in, and she was so slow... it took 15m to get me checked in.”

Technology/Webcam issues(3 mentions)

“we checked and noticed the system had assigned us to see another dog and we could not access our dogs webcam anymore.”