Chandler facilities
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PetSuites Chandler

77 W Willis Rd, Chandler, AZ 85286

4.6
141 Google reviews
Cage-freeLive webcamGroomingTrainingOnline booking

Overview

PetSuites Chandler is a pet care facility offering boarding, daycare, grooming, and training services. They provide webcam access through their customer portal, a loyalty rewards program, and a referral program. The facility has been in operation for 25 years and serves all breeds including those with special needs, with sizable suites for boarding and activity packages available.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

141 reviews analyzed

PetSuites Chandler is highly regarded for its modern, exceptionally clean facility and the peace of mind provided by live webcams. While most pet parents report happy, exhausted dogs and praise specific staff members like Cristina and Keelin, there are significant friction points regarding administrative communication and pricing transparency. A few serious safety concerns regarding kennel cough and an unreported injury suggest that while the facility is top-tier, operational consistency in health monitoring and phone responsiveness needs improvement.

Cleanliness
5.0
Dog happiness
4.9
Facility
4.9
Staff
4.8
Drop-off / pickup
4.2
Value
3.8
Communication
3.5
Safety
3.2

People love

Live Webcams(12)Cleanliness/No Odor(15)Puppy Preschool/Socialization(8)

Staff shoutouts

Cristina(6 mentions)Keelin(4 mentions)Kelly(2 mentions)

Worth noting

Health/Disease (Kennel Cough)

“MY puppies contracted KENNEL COUGH HERE! VERY DISPLEASED WITH COMMUNICATION WHICH WAS ZERO ON THEIR HEALTH & WELL BEING.”

Unreported Injury

“they didn’t even report when my dog was attacked until i complained she had a scar.”

Parasites (Ticks)

“I did find 2 ticks on my dog after her visit.”

Pricing Discrepancies/Hidden Fees(4 mentions)

“You do not get charged what is quoted. Then told I don't normally work at this location and the fees are different!”

Communication/Phone Responsiveness(5 mentions)

“I called this place 5-6 times to check on my boys!! No one answered the damn phone ever!”

Vaccination/Onboarding Friction(3 mentions)

“HORRIBLE COMMUNICATION they waited until I was there before Verifying my animals, vaccine record.”

Owner replies to 98% of reviewsAvg response: 2dwarm tone18 repeat customers

Top Rated

4.6 stars from 141+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 141 reviews.

At a Glance

Google rating
4.6/ 5
Review score
4.3/ 5
Amenities5 of 14
Reviews141
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website+1 480-480-2137Get directions to 77 W Willis Rd, Chandler, AZ 85286

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