PetSuites Chesapeake

Dogs coming home covered in urine or with urine-soaked belongings

“When we picked him up his bed, blanket, and toy were soiled with urine! All three had to be thrown away because even after being washed, the smell was still there”

Dogs contracting kennel cough or other illnesses at facility

“Both dogs have a cough, dry heaving, vomiting, and diarrhea, all resembling kennel cough”

Dogs injured while at facility

“Picked my baby up, and he was bleeding and his paws were reddened and bleeding”

Medication administration errors

“Our dog's medication was mishandled to the point that he was overdosed twice during his 4-day stay”

Roach infestation

“I got roaches back in their belongings there a long stay. I'm allergic to roaches and it's gross”

Communication failures - not calling when promised, not following care instructions(15 mentions)

“We weren't called, but texted, with the news she had not passed”

Dogs not being fed according to instructions(8 mentions)

“They both spent all night up with vomiting and diarrhea. Someone else's dog food/container was sent home with us”

Long wait times for check-in/check-out(6 mentions)

“It shouldn't take 20 mins to an hour to check your pet in mornings”

Billing/discount issues(5 mentions)

“I was over charged and credits weren't applied”

Lack of pawgress report updates paid for(4 mentions)

“We paid for the Gold package which includes a paw-gress report. We didn't get anything sent to us Monday, Tuesday, Wednesday”