PetSuites Cumming

Grooming injury - dog cut in paw and bleeding

“my dog got cut in his paw and he is still bleeding”

Kennel cough/pneumonia outbreak

“it was indeed kennel cough - almost pneumonia. the bill was $211”

Dog returned with red eye - possible improper handling

“our dog returned home with a red eye, raising serious concerns about his treatment”

Multiple care mistakes - wrong feeding, bedding ingestion, vet visits

“three of the stays have led to vet visits after. Once for sickness from treats that weren't allowed, once for fungus on paws between toes from staying wet the whole stay and once for being given bedding”

Use of 129 decibel airhorn in indoor space

“They use a 129 decibel MARINE AIRHORN in the indoor space to control the pups”

Dog returned emaciated/weight loss

“My dog came back in terrible condition and looked like he had lost some weight, took him to the vet and they confirmed he had lost about 2-3 pounds”

Dog neglected - left alone, not fed properly

“he smelled like urine and he looked like he had lost weight”

Dog labeled aggressive without proper evaluation

“3 days later get a message saying he was aggressive against another dog when doing playtime”

Pricing confusion and inconsistency(6 mentions)

“I was quoted a price over the phone of $57.00 and then charged $94.00 when I picked my dog up”

Communication gaps - lack of updates, unreturned calls(6 mentions)

“I called several times and left a message to check on my dog and I never received a call back”

Employee turnover and inexperience(4 mentions)

“The turn over is higher than we'd like to see”

Reservation/booking issues - cancellations, overbooking(4 mentions)

“They called at 7:45, an hour before we were leaving saying they overbooked and can't take our dog”

Care mistakes - wrong food, not following instructions(3 mentions)

“they were fed incorrectly and given 5 1/2 days worth of food in less than 2 days”