The Dog Stop - Cumming-Midway

Serious injury incident - dog tail laceration requiring amputation while boarding

“Our male dog was taken to the vet for a laceration on his tail which ended up needing to have a portion of his tail amputated. The vet explained that our dog had suffered a laceration that cut through 3/4's of his tail through the tendon and could not have been caused by what the boarder is claiming.”

Groomer refused customer's requested haircut based on personal policy

“The groomer refused to give my dog the hair cut I have always gotten him for the past 7 years with other groomers because of her 'personal boundaries' with grooming double coated breeds.”

Grooming policy disputes

“I've never met such a self-righteous dog groomer unwilling to even cut his hair just a little bit.”

Communication during emergencies/incidents

“The Dog Stop not only refused to take any sort of responsibility for what has happened to our dog while in their care, they did not bother to provide any sort of communication with us regarding updates on our dog until we returned to get them.”