PetSuites League City

Medical/Safety Negligence

“She injured her paw pad after jumping on a latch in her room—a hazard the staff admitted they knew about... On a previous visit, they gave my dog another dog’s medication.”

Injury during grooming

“We took her to the vet the same day and were told two nails were ground down until they bled.”

Identity Error

“witnessed her give the lady before us the wrong dog which we found very concerning.”

Grooming Pricing/Consistency(5 mentions)

“Website had one price for grooming, walked in there gave me a different price... groomer missed a couple of spots.”

Hygiene/Potty Breaks(3 mentions)

“noticed several times back to back different days and times... dogs had peed in their kennels.”

Hidden Costs/Upselling(4 mentions)

“I was a little astonished to find out they even have a package where the dogs do not get play time. You have to buy an additional play package.”