PetSuites Lewisville

Dog illness/infection after boarding - multiple reports of dogs getting sick (kennel cough, viral infections) requiring vet visits

“Our dog had a horrible cough, runny nose and extremely lethargic. We contacted the facility... Our dog was treated for a viral infection that was passed on from boarding two days prior.”

Dog injury during stay - scratches, gashes, altercations with other dogs

“When Sam came home she had deep gash above her eye and ear and back.”

Dog left alone in kennel for extended periods without playtime despite paying for daycare

“She was LEFT ALONE IN HER KENNEL FOR FOUR AND A HALF DAYS!! NO play time. NO interaction.”

Feeding errors - dog underfed during boarding stay

“They fed our dog one meal a day instead of two... They fed him half the food he usually gets for almost two weeks, practically starving our dog!”

Red irritated genitals reported after stay

“When I drop him off it was not like that!!! his balls are super red!!”

Grooming quality issues - new groomer not skilled, incomplete drying, not following instructions(4 mentions)

“Grooming not done properly as we ask. The new groomer is not good at all will not be getting my dog groomed here again!”

Communication failures - phone not answered, no response to messages, unreturned calls(4 mentions)

“Its funny how it says to call for a quote yet no one ever answers the phone.”

Vaccination requirement confusion - conflicting information about k9 flu vaccine(3 mentions)

“I was never required to have the K9 flu shot which I was never required to have in the past... I received a email indicating I still had to get the K9 influenza shot.”

Refund processing delays or issues(2 mentions)

“Its been 2 weeks & I still haven't received my money. I was told that it would be overnighted, they lied.”

Reception staff rudeness or incompetence(3 mentions)

“the receptionist was pretty rude and seemed careless... no one actually checked in my dog so they don't really have any record”