PetSuites Shawnee

Severe illness/Death

“Dog got sick need vet . Called to to emergency had to put down.”

Neglect of hygiene/Waste exposure

“He had urine on him and smelled like feces. His weight is down and he has a rash over his abdomen... This was purely from being in waste.”

Unattended facility overnight

“I found out that at 8 pm when they close, all lights are turned off, cameras stop at 10 pm and no staff are on site all night until the next morning.”

Hygiene/Smell upon pickup(6 mentions)

“This dog... smelled AWFUL. This leads me to believe the facility and kennel were not being cleaned regularly or properly.”

Paid services not rendered (Feeding/Grooming/Updates)(8 mentions)

“I paid for extra grooming and de-shedding. When my wife brought him home he sure didn’t looked groomed... Still got charged for it though.”

Inaccurate/Automated reporting(4 mentions)

“The reports we received during our dogs’ stay were automated, pre-populated, the exact same for both dogs, and often not accurate.”