PetSuites Sugar Land

Severe safety incident involving a dog attack/bite requiring veterinary care.

“My dog required veterinary treatment after being attacked and being bitten in the face by another dog while under the care of this facility.”

Severe illness/Hemorrhagic gastroenteritis symptoms following stay.

“I picked my girl up and she was very sick. Her first poop was complete blood... the vet said there was blood in her vomit as well.”

Allegations of inadequate supervision and staff sleeping on duty.

“There was usually only one staff member for 15+ large dogs. I even saw one staff member asleep on camera.”

Kennel Cough/Illness(3 mentions)

“Our dog went for the first time to the facility only to return with a cough and neck abrasion.”

Billing/Pricing Transparency(4 mentions)

“my bill had 4 to 5 additional charges that I was not informed of... nothing luxury about the suite.”

Lack of sanitation/Smell of urine(2 mentions)

“My dog came home smelling like urine every day. I also saw a dog eat another dog’s feces before staff noticed.”