Planet Pooch Doggie Daycare

Dog escaped through known fence gap and was killed by car

“The facility has gaps in their fence that they know about, and through which dogs have escaped before, and our little guy ran right through the gap and was hit by a car and died.”

Dog returned with injury (scab) with no communication during stay

“The dog came back from a boarding session while we were out of town with a large scab and there was no information shared with us during that time.”

Dogs left outside unattended in cold weather (50-55F) for hours

“As night drew on, there were four dogs left outside in the Central Bark area including our own, with no caretaker to be seen. The dogs were left outside in 50-55F weather, by themselves until 11:06 PM.”

Lack of overnight caretaker presence despite advertising 24/7 human interaction

“We noticed that most of the time, there was a lack of caretaker presence.”

Poor communication and unreturned calls(3 mentions)

“We called them several times and tried to reach them via Facebook messenger between the hours of 9 PM and 11 PM to see what was going on... We have still received no answer.”

Inflexible scheduling policies(3 mentions)

“The processes at this place are such are horrendous. Scheduling and canceling days are within a specific window so essentially adhering to their schedule.”

Package/payment issues and being treated as new customer(2 mentions)

“They are no longer taking new customers even though I paid thousands in overnight stays right before the pandemic. Treated as a 'new' customer because I didn't use your services due to the pandemic.”

Unprofessional staff interactions(2 mentions)

“Incredibly unprofessional conversation over the phone. I wouldn't trust Dan with a peanut butter sandwich, much less my dog.”