Wag Hotels - Redwood City
1025 Hansen Way, Redwood City, CA 94063
Overview
Wag Hotels Redwood City is a premium pet boarding and daycare facility offering private rooms, suites with webcams, and multiple activity options including daycare, grooming, and enrichment programs. The facility features 5,700 sq ft of indoor/outdoor play areas with splash pools, is staffed 24/7, and accepts dogs and cats with required vaccinations including Rabies, DHPP, Bordetella, and FVRCP.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella, FVRCP
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
700 reviews analyzedWag Hotels - Redwood City receives overwhelmingly positive reviews for staff friendliness, cleanliness, and dog happiness, with many customers praising specific employees like Sofia, Carolina, and Jay. However, serious red flags exist including multiple reports of dogs returning injured, dehydrated, or emaciated; cases of serious infections; and concerning bathroom break policies. Communication issues are the most common complaint, with many customers reporting inability to reach staff by phone. The facility excels at customer experience (photos, webcams, report cards) but faces significant challenges with staffing, safety protocols, and service delivery consistency. While most dogs love visiting and the grooming services are highly rated, prospective customers should be aware of the pattern of serious incidents documented in negative reviews.
People love
Staff shoutouts
Worth noting
Puppy left distressed, hiding on wire storage rack, dehydrated after daycare
“She was curled up inside a wire shelf meant for cleaning supplies, her ears pinned back, body rigid and hunched—visibly distressed”
Dogs left without bathroom breaks for extended periods (17+ hours)
“Your dog will be in their room from 3pm - 8am with no bathroom breaks”
Dog contracted serious infection requiring amputation (necrotizing fasciitis)
“Our dog, Paige, stayed at Wag Hotels Redwood City... diagnosed as necrotizing fasciitis... we were forced to amputate her leg”
Dogs returned injured/unexplained wounds
“She came out with injuries above her left eye... they said they only noticed the injuries today and they thought it wasn't a big deal”
Dog returned emaciated/starved after boarding
“He was EMACIATED. His spine was clearly visible and his ribs were showing”
Large dogs kept outdoors exclusively in hot conditions
“Large dogs are kept outside exclusively. This is an outdoor area with a tarp for shade and right next to the 101 highway”
Kennel cough/illness contracted at facility despite vaccinations
“One of my dogs contracted kennel cough severely despite being vaccinated”
Phone/communication issues - no answer, no callbacks(15 mentions)
“I called numerous times for different stays and NO ONE ANSWERS EVER. No one returns voicemails. NOTHING.”
Camera/webcam not working(8 mentions)
“None of the links worked and one led to a different room and dog. Tried to reach out via email 3x, no reply.”
High pricing/fees(10 mentions)
“Way to expensive and I feel they profile people. The facility is great the people just suck”
Services not delivered as promised (kong, bedtime story, TV, treats)(5 mentions)
“They promise daily kongs and found out our dog never got any. Same with the nightly bed time story. Dog TV was never on”
Staffing issues - long wait times, understaffed(6 mentions)
“Staff is completely disrespectful! If you need responsible and reliable services, I'd recommend finding somewhere else.”
At a Glance
Min puppy age
4 months
Pricing
Boarding
$73–$107/night
Daycare
$36–$52/day
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