Richmond facilities
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Playful Pups Doggy Daycare

6120 No 5 Rd, Richmond, BC V6V 1A1

4.7
145 Google reviews
Cage-freeOutdoor yardTraining

Overview

Playful Pups Doggy Daycare is an open-concept, cage-free facility in Richmond BC with 4 outdoor yards (2 covered) and indoor play areas. They offer daycare and boarding services, with hours 7am-8pm weekdays and 8am-8pm weekends, and have been voted Best of Richmond in 2021 and 2024.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:By 12pm daycare / by 6pm boarding

Care & Play

Group play
Daily updates
Comfort items allowed

Extras

Owner operated

What Reviews Say

143 reviews analyzed

Playful Pups is highly regarded for its passionate staff and specialized handling of reactive or anxious dogs, with many owners reporting their pets are eager to enter the facility. While the majority of feedback is glowing, a small number of reviews raise concerns regarding strict boarding trial requirements and isolated incidents of injury or illness. The management is exceptionally active in responding to reviews, often providing detailed context or defending their safety protocols.

Staff
4.8
Drop-off / pickup
4.8
Dog happiness
4.7
Value
4.6
Communication
4.5
Facility
4.3
Cleanliness
4.2
Safety
3.8

People love

Social Media Updates(8)Reactive Dog Handling(4)Tired/Happy Dogs(12)

Staff shoutouts

Lacey(6 mentions)Tanisha(3 mentions)Kiersten

Worth noting

Injury during stay

“my puppy comes home with a deep gash above his eye and a big scratch on his nose which was very swollen”

Health/Hygiene (Fleas)

“my dog was infested with fleas to the point that he lost his hair and had scabs”

Alleged illness outbreak

“The result turned out to be a severe case of gastrointestinal condition with bacterial infection or exposure to dirty environment”

Strict trial/boarding policies(3 mentions)

“I cannot afford several trials just because my puppy has 'trouble resting' !?”

Supervision concerns(2 mentions)

“When the dogs are inside they are in a dirty room unsupervised with what could be 20 dogs.”

Owner replies to 85% of reviewsAvg response: 2dprofessional tone18 repeat customers

Top Rated

4.7 stars from 145+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 145 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.5/ 5
Amenities3 of 14
Reviews145
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit WebsiteGet directions to 6120 No 5 Rd, Richmond, BC V6V 1A1

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